Terms of service

These General Terms and Conditions of Sale (hereinafter the “General Terms and Conditions” or “GTC”) are intended to define the rights and obligations of the parties between CASSIOPEIA Digital Ltd, registered with the Companies Register of England and Wales under number 12829698, whose registered office is located at OFFICE 9, DALTON HOUSE, 60 WINDSOR AVENUE – LONDON – UNITED KINGDOM – SW19 2RR (hereinafter the “Company” or “We”), and any person who has chosen to subscribe to the service (hereinafter the “Subscriber”).

These General Terms and Conditions of Sale (hereinafter the “GTC”) are intended to define the contractual relationship between the Company and the Subscriber.

Any subscription entered into with the Company implies the express, prior, full, and unconditional acceptance of these General Terms and Conditions of Sale by the Subscriber, as well as the Personal Data Charter.

The GTC, as well as all contractual information mentioned on the Site, are written in French. Online acceptance of these GTC is materialized by a mandatory checkbox during the subscription process described in Article 4 of the GTC.

Customer service email address: contact@electro-vip.com

Customer service phone number:  01 76 36 23 42 (Monday to Friday from 9:00 a.m. to 6:00 p.m.)

Presentation

We offer our Subscribers, via our website electro-vip.com (hereinafter the “Site”), exclusive discounts on a selection of products (hereinafter the “Service”).

Access to the Site

The Subscriber is solely responsible for the technological means required to access the Site and must, in particular, have Internet access and an email address.

The Subscriber bears the cost of telecommunications and Internet access for using the Site.

Access to the Site is available 24 hours a day, 7 days a week, except in cases of force majeure or events beyond the Company’s control, and subject to any breakdowns and maintenance interventions necessary for its proper functioning.

The Company cannot be held liable for the Subscriber’s inability to connect to the Internet or the Site, or to access their Subscriber account on the Site.

The website is hosted by Anyfes Digital Almogàvers, 29-31, Les Roquetes, Sant Père de Ribes 08812 Barcelona, Spain.

The website is published by the “Company”.

Publication Director: Richard TURNER

Subscription to the Service

It is possible to subscribe to the Service:

  • By going directly to the Site, or

  • By means of the subscription form offering a welcome offer reserved for new Subscribers.

In order to subscribe, the Subscriber guarantees:

  • To be a natural person and not to contract as part of a professional activity;

  • To be of legal age and legally responsible under French law, and to be legally able to enter into a binding contract;

  • To reside in mainland France;

  • Not to have already subscribed to the Service and subsequently withdrawn from it.

To subscribe to the Service, the Subscriber must complete all fields of the form made available. In the event of the communication of incorrect data, the Company cannot be held liable.

The Subscriber guarantees that all information provided in the form is accurate, up to date, and truthful, and is not misleading. The Subscriber undertakes to inform the Company (at the address mentioned in the preamble of these GTC) of any changes to their details, particularly banking and/or postal details.

The Subscriber is informed and accepts that the information entered for the purposes of creating or updating their Account constitutes proof of their identity. The information entered is binding upon validation, it being specified that the Company reserves the right to verify the accuracy of the data provided.

At the end of the registration process, and after payment of the price of the Service in accordance with Article 5 hereof, the Subscriber receives a subscription confirmation email, which will include details of the order, as well as the conditions and procedures for exercising the right of withdrawal.

Presentation of the Service

Welcome Offer

The Company regularly offers “Welcome Offers” as part of its commercial policy.

These offers, reserved for new Subscribers, allow them to subscribe to the Service while benefiting from:

  • On the one hand, a cashback of up to €80 for only €1 on the product indicated in the welcome offer (the “Promotional Product”), and

  • On the other hand, a discovery access to the Site for a duration of 72 hours.

At the end of this 72-hour period, in the absence of cancellation by the Subscriber, the subscription of €29.90 (or €75 per quarter) will automatically take effect and continue in accordance with the terms set out in Article 5 of the GTC.

In order to benefit from the Welcome Offer and the €80 cashback, the new Subscriber must:

  • First, subscribe to the Service and pay the amount of €1.

  • Second, purchase the Promotional Product.

This purchase may be made from any retailer, whether online or in-store.

  • Third, within 30 days following subscription to the Service, the Subscriber must send the purchase invoice for the Promotional Product to the following address: contact@electro-vip.com

The Company will then pay the €80 refund to the PayPal account associated with the email address provided by the Subscriber. If the Subscriber does not have a PayPal account, they will receive an email from PayPal inviting them to open an account in order to receive their refund.

If the purchase invoice for the Promotional Product is not sent within this 30-day period, the Company will not pay the €80 amount.

Operation of the Service

Each month, the Company offers its Subscribers a wide selection of products (High-Tech, DIY, Video Games, Audio & Video, etc.) on which exclusive discounts are applied (hereinafter the “Products”).

Delivery costs are displayed at the time of cart validation for non-members.

Each month, the Subscriber is invited to consult, in their Subscriber area on the Site, the Product catalog—with exclusive discounts—offered for purchase.

ATTENTION: ALL SUBSCRIBERS ARE CHARGED THE MEMBERSHIP FEE EVERY MONTH (OR EVERY 3 MONTHS), WHETHER OR NOT THEY HAVE USED THEIR SUBSCRIPTION BY PLACING ONE OR MORE ORDERS.

Access to the Product catalog is UNLIMITED, and the Subscriber may place as many orders as they wish throughout the duration of their subscription.

The Subscriber may use the Service subject to successful collection of the Service price in accordance with Article 5.

The products offered may vary from one month to another. The teams strive to offer Subscribers the widest possible range in order to satisfy the greatest number.

The photographs of the Products appearing on the Site are not contractual.

Characteristics of the Service

a. Duration and Cancellation

The subscription takes effect on the day of membership, i.e., 72 hours after the subscription date.

The Service subscription is a monthly or quarterly subscription (depending on the option chosen by the Subscriber at the time of subscription), with no minimum commitment period, and is automatically renewable.

This means that the subscription will be renewed and the Subscriber charged every month—or every three months—on each anniversary date of the subscription.

By way of illustration, if the subscription was taken out on July 1, it will take effect at the end of the 72-hour period, i.e., on July 4, and the Subscriber will be charged the first monthly payment on July 4.

Cancellation may be notified by the Subscriber at any time by email, without notice and without justification.

Cancellation must be notified by the Subscriber:

  • Either by completing the cancellation form by clicking here;

  • Or by sending an email to the electro-vip.com Customer Service at the following email address: contact@electro-vip.com

Cancellation will take effect at the end of the current subscription period (monthly or quarterly depending on the offer chosen by the customer), so that the Subscriber who cancels their Contract and has paid for the current period will be entitled to use the Site and the application for the remainder of the current period.

At the end of the current period, the Subscriber will no longer have access to the Service and will no longer be charged by the Company.

The Company also reserves the right to cancel the Service at any time in the event of non-compliance by the Subscriber with these General Terms and Conditions, or in the event of invalidity of the payment method provided by the Subscriber.

It also reserves the right to discontinue offering the Service. Discontinuation of the Service will be communicated to the Subscriber by any appropriate means.

b. Price and Payment

The cost of the Service subscription amounts to €29.90 including VAT per month, or €75 per quarter, depending on the subscription option chosen by the Subscriber at the time of subscription.

Each month (or each quarter), the Subscriber will be able to find the corresponding invoice for the period in their Subscriber area on the Site.

The Subscriber authorizes the Company to automatically debit the subscription amount using the banking details provided.

Payment of the subscription amount is made exclusively by bank card. The bank card will be charged €29.90 each month (or €75 per quarter) until the Subscriber decides to terminate their subscription under the conditions set out in Article 5(a) of the GTC.

In the event of payment failure, and/or in the event of fraud or attempted fraud by the Subscriber of which the Company becomes aware, the Company reserves the right to cancel the subscription and access to the corresponding Service.

c. Trial Period – Right of Withdrawal

In accordance with Article L 221-18 of the French Consumer Code, the Subscriber has a legal withdrawal period of 14 calendar days from the date of subscription to the Site.

By withdrawing, the Subscriber automatically cancels their subscription and receives a full refund of the subscription fees already paid.

This refund will be made no later than 14 days from the date on which the Company received the withdrawal request. Following the withdrawal request, an email will be sent to the Subscriber confirming that the request has been taken into account.

The Subscriber may exercise their legal right of withdrawal by using the form available on the website under the “Withdrawal” section or by copying the form below onto plain paper:

“I hereby notify you of my withdrawal from the contract for the provision of services below.

Date of subscription to the Service:
First and Last Name:
Email address used:
Date & Signature (in the case of notification of this form on paper):

The exercise of the right of withdrawal results in termination of the contract.”

This withdrawal form must be sent:

  • By postal mail to CASSIOPEIA Digital Ltd, OFFICE 9, DALTON HOUSE, 60 WINDSOR AVENUE – LONDON – UNITED KINGDOM – SW19 2RR, or

  • By email to contact@electro-vip.com

Delivery

Product deliveries are made to the delivery address indicated by the Subscriber when subscribing to the Service.

Deliveries are made by postal shipment, within a maximum period of 30 days following validation of the order by the Subscriber under the conditions provided for in Article 4.

If the Subscriber does not receive the ordered Product within this period, they may contact the Company by email at contact@electro-vip.com or by phone at 01 76 31 03 82

The Company will take all appropriate measures to locate the lost Product and, upon confirmation of the loss, will resend the Product to the Subscriber as soon as possible or offer a full refund.

In the absence of delivery within a period of 30 days following notification by the Subscriber of the delivery delay, the Subscriber may also request, by email or by phone, cancellation and/or a full refund of their order.

Personal and Banking Data

The Company respects the right to privacy. When the Subscriber registers on the Site, the Company collects personal data (email address, last name, first name, telephone number, etc.) for the purposes of managing orders and commercial relationships with the Company.

The conditions for processing personal data by the Company are set out in the Site’s Personal Data Protection Policy.

In accordance with the provisions of Law No. 78-17 known as the Data Protection Act of January 6, 1978, and EU Regulation 2016/679 applicable since May 25, 2018, the Subscriber has the right to obtain, erase, object to, access, rectify, and delete any personal data concerning them collected by the Company during use of the Service. Any Subscriber may exercise this right by sending an email to contact@electro-vip.com

If the Subscriber ultimately decides not to finalize their subscription, the Company collects only the email address. This email address may subsequently be used by the Company to follow up with the prospect who did not complete their order. Other information is retained only for Subscribers who actually finalize their subscription to the Service.

The Company is particularly attentive to the security of its website and the information entrusted to it by its Subscribers. For this reason, it has contracted with the best payment service providers. Monthly charges are processed through these providers in a fully secure manner. These providers are the only ones with access to your banking information.

Applicable Law and Jurisdiction

These General Terms and Conditions are governed by French law.

In the event of a dispute relating to the interpretation, validity, and/or performance of these GTC, the Subscriber may bring the matter, at their choice, before:

  • One of the courts with territorial jurisdiction under the Code of Civil Procedure, or

  • The court of the place where they resided at the time of conclusion of the contract or occurrence of the harmful event.

If all or part of a clause of these terms is found to be unlawful, unwritten, null, or unenforceable, that clause will be deemed abandoned, in whole or in part, without affecting the validity of the other clauses, the remainder of the agreement remaining in full force and effect.

General Provisions

Applicable laws require that certain information or communications be provided in writing. By using this Site, the Subscriber agrees that such communications will be conducted primarily by electronic means.

For contractual purposes, the Subscriber accepts this electronic means of communication and acknowledges that all contracts, notices, information, and other communications provided by the Site electronically comply with legal requirements that such communications be in writing.

The Company reserves the right to update these GTC at any time and for any reason. In such a case, the Company will inform the Subscriber of these changes and provide the latest GTC at least thirty (30) days before their implementation, informing the Subscriber that they may choose to cancel their subscription by email sent before the expiration of this 30-day period.

In the absence of cancellation within this period, the Subscriber will be deemed to have accepted the new GTC, which will thereafter govern their subscription.

Complaints and Mediation

For any disputes between the Company and the Subscriber, the Subscriber is invited to attempt an amicable resolution before referring the matter to the courts, by contacting the Company’s customer service as soon as possible using one of the following methods:

  • By sending an email to: contact@electro-vip.com, or

  • By using the online form accessible here, or

  • By contacting telephone support at the following number: 01 76 31 03 82

In the absence of an amicable agreement or if the Company fails to respond within one month, the Subscriber may resort to conventional mediation or any other alternative dispute resolution method.

The Subscriber may, in particular, refer the matter free of charge, in accordance with Articles L.612-1 et seq. of the French Consumer Code, to the European Commission’s online dispute resolution platform.

This platform is accessible here.

This mediation platform allows consumers to submit an online mediation request accompanied by supporting documents.

The Subscriber remains free to accept or refuse mediation and, in the event of mediation, to accept or refuse the solution proposed by the Mediator.