Refund policy

Order Cancellation

All orders can be canceled until they are shipped. If your order has been paid for and you need to modify or cancel it, please contact us within 12 hours.

Refunds

Your satisfaction is our number one priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantee that ensures you will receive your item on time and as described.

Our top priority is to make you happy, so everyone who shops on electro-vip.com benefits from the following guarantees:

• a full refund if you do not receive your order;

• a full refund if your order does not arrive within the guaranteed time (45 business days excluding 2–5 business days of processing);

• a full or partial refund if the item is not as described.

Full refunds are not available in the following circumstances:

• your order does not arrive due to factors within your control (for example, providing an incorrect delivery address);

• your order does not arrive due to exceptional circumstances beyond our control (for example, not cleared by customs, delayed by a natural disaster).

All our products are covered by a 60-day money-back guarantee. Simply send us a message via the Contact Us page or contact us at contact@electro-vip.com and we will refund the purchase price.

Easy Returns

All our products are covered by a 60-day money-back guarantee. Contact us and we will refund the purchase price.

We take pride in everything we sell. If you are not satisfied with your purchase, you may return it for a replacement or a refund. No questions asked! However, you must return it at your own expense.

Please contact us first and we will guide you through the steps. We are always ready to offer you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.