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FAQ and customer service

Frequently asked questions

SITE PRESENTATION

How does [site_name] work?

Thanks to electro-vip.com, enjoy incredible discounts on your favorite products all year round!

High-tech, small appliances, kitchen aids, hi-fi…

The principle is simple: club members benefit from immediate discounts on their purchases on our website all year round. To join the club, simply subscribe for just €29.90/month or €75/quarter.
Are there any additional fees besides the subscription?

The electro-vip.com subscription is €29.90 per month or €75 per quarter; this amount allows you to benefit from immediate discounts on all your purchases on our site throughout the year, and delivery is FREE.
I wish to unsubscribe, how do I do that?

The subscription has no fixed term; you can unsubscribe at any time via our website, your member area, or by contacting us by email at: contact@electro-vip.com
When will my subscription be charged?

You will be charged every month on the date of your first payment. 

Example for a monthly subscription: I am charged on April 17th, then on the 17th of each subsequent month until I cancel my subscription.

Example for a quarterly subscription: I am charged on April 17th, then on the 17th of the month every 3 months thereafter until I cancel my subscription.
How can I contact you?

YOU CAN CONTACT US

We strive to respond to you within 24 hours!
What is the Welcome Offer?

The welcome offer is an €80 cashback voucher for just €1! To take advantage of this offer, you must purchase the product included in the welcome offer from the physical or online store of your choice. Then, you must send us the invoice within 30 days of subscribing. We will process the refund, up to a maximum of €80, to your PayPal account.

If you subscribe to our offer you will be charged €29.90 the first month for a monthly subscription or €75 for a quarterly subscription.

Don't hesitate to take advantage of it!

PAYMENT

Is my payment secure?

All transactions made on electro-vip.com are secured by the payment system of a leading online payment provider. All banking information is encrypted using the SSL protocol, thus complying with various European regulations. This data is neither accessible nor modifiable.

When you are on our payment page, the small padlock in the bottom right corner of your browser proves that the page is secure according to current security protocols.

ORDER DELIVERY

When will I receive my [site_name] order?

If you ordered the welcome offer, you must purchase the product in question and send us proof of purchase to receive your refund. Please note that we do not ship the products advertised in our welcome offers; this is a cash-on-delivery offer.

If you have ordered a product from our shop, you will receive your order within a maximum of 7 days!

You can track the preparation status of your package from your Member Area.

If you encounter any problems, please check your postal address and contact customer service for more information.
Is there a limit to the number of orders per month?

No, you can place as many orders as you want each month.
The product I ordered arrived in poor condition, what can I do?

Please send us an email with a photo to contact@electro-vip.com and we will find a solution together.
Is it possible to have my order delivered abroad or to French overseas territories?

Unfortunately not, electro-vip.com only delivers to mainland France and Corsica.

THE CONTENTS OF OUR BOXES

What products can I order from [site_name]?

Our goal is to offer you a selection of consumer products with very attractive discounts reserved for electro-vip.com club members.

MY ACCOUNT

Can I change my personal information?

Yes, simply log in to your Member Area, under "Edit my personal information".
Is it possible to view my order and payment history?

Yes, you will find this information in your Member Area.